Right of Withdrawal

We want you to be satisfied with your purchase from ACTIVE ELECTRIC. If an item does not meet your expectations, you can request a return under this return policy.

1. Return Period

Our products generally have a return period of 30 days from the day you received your order.

For a return to be processed, the item should be in a condition that allows for inspection and return. Please keep the original packaging and proof of purchase, if available.

2. Registering a Return

Please contact us before returning:

Email: support@activeelectric.net

If possible, please provide us with your order number and the reason for your request. After reviewing your request, you will receive information on how to proceed and – if applicable – details regarding the return address or return process.

Unsolicited packages may not be processed immediately.

3. Damaged or Incorrectly Delivered Items

Please check your order as soon as possible after receipt. If an item is damaged, defective, or incorrectly delivered, please contact us immediately so we can investigate the issue and offer a suitable solution.

4. Exchanges

Direct exchange depends on availability and the specific individual case. In the event of a defective or incorrectly delivered product, we will endeavor to find a suitable solution, such as a replacement delivery, exchange, or refund, provided the legal requirements are met.

5. Return Shipping Costs

The handling of return shipping costs depends on the reason for the return and legal requirements. For faulty, damaged, or incorrectly delivered items, we will review each case individually and inform you about the return process.

6. Refunds

Once we have received and inspected a return, we will inform you of the outcome of the processing. An approved refund will generally be issued via the original payment method, unless otherwise agreed.

Processing time may vary depending on the payment service provider.

7. Order Cancellations

As long as an order has not yet been shipped or finally processed, you can send us a cancellation request. If the order is already in transit, cancellation may not be immediately possible. In this case, we will inform you of the available options.

8. Legal Rights

This return policy does not limit any legal rights, in particular statutory rights of withdrawal and warranty rights.